Here are six tips to help to resolve conflicts as quickly and painlessly as possible:
1. Hold your temper: Be slow to become angry. Count to 10…to 100 if necessary or walk away and give yourself time to control your anger before you make a hasty reply.
Anger is an unproductive emotion that will only prolong the conflict. Keep in mind that some people just have a tendency to rub others the wrong way. If you know a person like this, take a moment to think before you address anything they say.
2. Avoid pointing out mistakes the other person made directly: No one likes to be criticized. Rather choose your words carefully and point out errors the other person has made indirectly. Samuel Butler said it best. “A person convinced against his will is of the same opinion still”.
3. Look for common ground: Compromise is an art form. There is usually a way that everybody can come together on at least one point in a conflict and resolution of the conflict can be built on compromise.
4. Admit you mistakes: If you determine that you were wrong in a dispute, admit it. Eating crow is never very tasty but its not as hard to swallow when it is fresh. Hopefully you will eat more turkey than crow!
5. Lead by example: Admit your own mistakes before pointing out a similar mistake made by another person. We always learn more from our mistakes than from anything we accidentally do right.
6. Mend your fences - and do it as quickly as possible: Say you are sorry whether you are, at the moment, or not. Sometimes just a little time will resolve a conflict. There is an age-old quote that has wisely been passed down through the ages: Dont let the sun set on a hard heart”…good advice.