If you have problems Viewing CHM Files Across The Network.

If you have problems Viewing CHM Files Across The Network.
Microsoft Security Update 896358
Microsoft recently released a security patch that makes it impossible to view CHM files that are stored on a network drive (as opposed to CHM files stored on your own computer). The help file will appear, but instead of the topic text you will see an error message “this page cannot be displayed”.

The security patch and its effects are fully described on Microsoft’s web site at http://support.microsoft.com/kb/896358

If you trust all the computers on your LAN or intranet (and the people using them), you can lower the restrictions on the Local Intranet zone to allow CHM files to be displayed with the following steps:

1. Click Start, click Run, type regedit, and then click OK.
2. Locate and then click the following subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\HTMLHelp\1.x\ItssRestrictions
If this registry subkey does not exist, create it.
3. Right-click the ItssRestrictions subkey, point to New, and then click DWORD Value.
4. Type MaxAllowedZone, and then press Enter.
5. Right-click the MaxAllowedZone value, and then click Modify.
6. In the Value data box, type 1, and then click OK.
7. Quit Registry Editor.

If this solution does not work for you, please see http://support.microsoft.com/kb/896358 for alternatives.

The security update may also prevent you from opening CHM files that you downloaded from the Internet. To resolve this problem, click to clear the Always ask before opening this file check box in the Open File-Security Warning dialog box, and then click Open. Alternatively, right-click the file that you want to open, click Properties, and then click Unblock. See http://support.microsoft.com/kb/902225/ for more information.

If your customers are having problems accessing your CHM files, you have the following options:

1. Make them aware of the issues involving the security update 896358 2. Make sure your software’s installer installs CHM files locally rather than on the network. Then they will always work. 3. Use the WinHelp format instead of HTML Help (CHM). You can make this choice in Project Options in HelpScribble. WinHelp HLP files are not affected by this security issue.

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