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I live in Bulgaria. And obviously many people still think that we are some kind of a third hand people. Here is a perfect example of this:
- I tried to order some supplements from bodybuiding.com
- Made my choice of products
- Filled in shipping Address
- PayPal Selected as preferred payment method
- Going to PayPal and confirming the payment
- Email from PayPal for successful transaction
- …. 30 seconds And BOOOOM – an email with the following content:
Bodybuilding.com – Order Cancelled
We have cancelled your order and reported your identifying information to the proper authorities for investigation.
12. I have immediately contacted the support via live chat and here is the transcript:
Nikolay: I have just made an order, I have made the payment via PayPal. And this is the mail from you :
Nikolay: We have cancelled your order and reported your identifying information to the proper authorities for investigation. Bodybuilding.com Security
Nikolay: What is this?
Nikolay: What does this mean?
Nikolay: I am a little bit frustrated!
Bodybuilding.com: Unfortunately, our credit card processor cannot verify the information provided by your credit card company. Therefore, we cannot accept your credit card payment. We will only be able to accept a Western Union payment or a U.S. money order
Nikolay: I am paying via Paypal. (how can paypal trust me but not your site)
Bodybuilding.com: WESTERN UNION- CLICK HERE TO VIEW
Nikolay: I thought that you are OK with Paypal?
Bodybuilding.com: We will still need a western union payment if you are using paypal
Nikolay: And the payment has passed
Nikolay: so I am charged already
Bodybuilding.com: The payment will be automatically voided out
Nikolay: You need the WU just for verification?
Bodybuilding.com: do you have the order number so I can confirm this?
Nikolay: wait a sec
Bodybuilding.com: no that is the payment method we accept
Nikolay: Payment details Transaction ID: xxxxxxx Item Price: $115.85 USD Total: $115.85 USD Order Description: Order Invoice ID: xxxxxx Buyer: Nikolay Yordanov
Nikolay: these are the PayPal transaction details
Bodybuilding.com: thanks one moment please
Nikolay: take your time
Bodybuilding.com: The payment has been refunded today
Bodybuilding.com: so you will have those credits back
Bodybuilding.com: however, we will need a western union payment if you would like to proceed with this order
Nikolay: I have just received an email from you : Order Receipt #xxxxxx
Bodybuilding.com: However the order has been cancelled
Nikolay: OK, what kind of a WU payment do you need and what amount of money. And in other case how will you refund me.
Bodybuilding.com: If you would like to wait until the refund settles before you pay, that is not a problem
Nikolay: Yes I need the refund and I am not sure that I will go with the WU procedure.
Nikolay: I know the reason for your WU requirements but there are many US websites using PayPal and shipping to Bulgaria which is an European Union Member by the way
Nikolay: We are not some kind of aborigines here to be treated that way
Nikolay: and the message I have received earlier is insulting
Bodybuilding.com: Yes, it is nothing against your country the area is just known to have a high amount of fraudulent orders placed from there
Nikolay: Not any more
Nikolay: this things have gone in the past
Nikolay: you should revice your policy
Nikolay: I will blog about this ASAP on my blog
Bodybuilding.com: I will submit your request and I know that this is frustrating
Bodybuilding.com: I apologize about the situation
Nikolay: thank you for your understanding
Nikolay: So, When can I expect the refund via PayPal?
Nikolay: Apology accepted
Bodybuilding.com: no problem, we will however need a western union payment, and I will watch the PayPal refund and make sure that it settles successfully : )
Bodybuilding.com: It should take only 2 business days at the most
Nikolay: no, I will not go via the WU procedure
Nikolay: it is not convenient
Nikolay: I have to fill paper forms, go to special branches with Blue Quick Pay forms and stuff
Nikolay: I have done this in the past
Nikolay: So, again… When can I expect the refund?
Nikolay: Isn’t it possible to be done immediately?
Bodybuilding.com: It has already been issued, this is a standard time frame in which credits settle into accounts
Bodybuilding.com: we cannot do anything to speed up that process
Nikolay: OK, I see
Nikolay: I will be waiting and I guess I can contact you again if something goes wrong?
13. I have already received the refund
14. I am sad that Bulgaria is still on some kind of a blacklists
15. I hope that soon these companies will revise their shipping and payment processing policy
If you have some similar experience please feel free to comment below.